CSG Announces OneVoice™: Optimize Partner Performance

Redmond, WA - CSG streamlines partner communications with the release of OneVoice™, a service that boosts the efficiency of interactions between vendors and partners. With the help of CSG’s call center agents and new technologies, vendors are able to optimize channel performance more quickly and with less oversight than ever before. Communication with partners is simplified through several innovative features, including detailed partner profiles, message stitching technology and profile matching tools. Using OneVoice™ will result in a robust flow of worthwhile messages, increasing channel performance and revenue.

OneVoice™ is the ideal tool for vendors looking to optimize partner relationships and channel efficiency without unnecessary hassle. This service provides vendors with a comprehensive view of their partners, maximizes message value and eliminates partner fatigue, while utilizing multiple forms of communication. Vendors are also able to more effectively track communications, consolidate messaging tasks and maximize ROI. OneVoice™ makes it easy to route messages to the correct partners by analyzing their detailed profiles and selecting the best matches. Not only does sending the right messages to the right partners increase productivity, it also promotes credibility by delivering a clear set of calls to action tailored to your partner profile and growth plans. Our message stitching technology pieces together relevant information from calls and delivers it to partners in one cohesive communication. This feature eliminates disparate calls, making communication more efficient and effective. OneVoice™ gives companies the tools to conduct business the right way.

“We’ve helped clients reduce their marketing telecommunication budget by over 30 percent and drive up to 50 percent higher partner adoption of programs,” said Joby Pearson VP of Sales. “All of this has resulted in an increase in partner satisfaction by more than 25 percent.”

CSG’s OPENLINE call center agents provide unparalleled support and experience to enhance relationships with partners within your channel. OneVoice™ constantly updates partner profiles, ensuring our agents have access to the most current information regarding your partners. With the possession of this in-depth knowledge, agents are equipped to answer questions, give suggestions regarding your programs and have meaningful conversations on your behalf. Their hard work allows you to focus on other parts of your business, while they take your channel communications to the next level.

OneVoice™ ensures your communications are always well-received and helps you build long lasting, productive relationships with your partners. For more information, visit this link: Read Here

ABOUT CHANNEL SERVICES GROUP (CSG)

Channel Services Group (CSG) is the leader in channel partner marketing and sales solutions, with expertise and precision in indirect sales channels and strategies for technology based companies. CSG's highly agile services and SaaS software empower enterprises and their indirect selling partners to gain channel efficiency, performance and predictability with results in increased sales revenue. For more information on CSG, visit our Web site at www.csgchannels.com.

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Contact:

Harte Onewein

Harteo@csgchannels.com

206-763-7000