OneVoice™
Build Lasting Channel Relationships by Streamlining Partner Communications.
OneVoice™, from Channel Services Group (CSG), couples highly trained call center agents with state-of-the-art technology to efficiently deliver high-value marketing, partner program training, certification and event promotions to your partners. This service ensures every communication is welcome, partners stay in-the-loop and your channel strategy is executed without putting additional strain on your resources.
These results are achieved through CSG call center agents using CSG's OneVoice™ software and utilizing multiple modes of communication including phone, e-mail and web chat. The OneVoice™ service develops and maintains an accurate master database, containing detailed profiles of partners. OneVoice™ List Builder matches messages with the appropriate partners so the right blend of communications is delivered to the right partner. Should multiple messages be applicable, they will be delivered seamlessly in a single communication touch.
Understandably, partners are often too busy selling to answer their phones. When CSG call center agents reach voicemail, the OneVoice™ system determines which messages match a partner's profile then stitches them together into a professional, high value recorded message. While OneVoice™ delivers the communication, our agents can contact the next partner on the list, ensuring the return on your investment maximized.
OneVoice™ optimizes each touch so your communications are welcomed by partners. Consistent worthwhile communication results in less wasted time, greater efficiency and increased value. Communication between vendors and partners will never be a problem again with OneVoice™.
THE RESULTS ARE CLEAR
- Avoid partner contact fatigue
- Maximize ROI in partner communications
- Build strong partner relationships
- Consolidate corporate messaging
- Align messaging with partner's profiles
- Deliver multiple messages in each communication
- Leverage industry best practices
- Utilize state-of-the-art technology
Contact us today to learn more about OneVoice™.
