CSG, Inc and our subsidiaries and affiliates ("CSG" or "we") respect your preferences concerning the collection and use of your personal information ("data"). Our goal is to deliver content targeted to the industry you work in, the products you use, the role you play in your organization, and your specific preferences. In order to provide you with relevant information, fulfill your specific requests, and enhance your experience across our Web site, we will at times request data from you. This policy lets you know how we collect data, why we collect it, and what choices you have concerning its use.
CSG collects data related to our users through the following methods:
Depending upon the method of collection and use, the data collected may include information about the user from forms, registrations and transactions (such as name, title, address, company, phone number and e-mail address), financial/transaction information (such as credit card and payment information), information about use of CSG web sites (such as electronic communications protocols, web pages visited and cookies) and user preferences (including product requirements, areas of industry interest, newsletters, community choices and other information managed from the customer profile that is created when registering on CSG’s website).
Electronic Communications Protocols and Cookies:
CSG may receive data from you as part of the communication connection itself, that is, the standard electronic greeting between your computer and our servers. This information often consists of network routing (where you came from), equipment information (browser type), date and time. At this time our server will also query your computer to see if there are "cookies" previously set by CSG’s website to facilitate log in or other site navigation procedures. A "cookie" is a small piece of information sent by a Web server to store on a Web browser so it can later be read back from that browser.
While we do not offer an opt-out on the site for cookies, browsers provide you with information and control over cookies. You can set your Web browser to alert you when a cookie is being used. You can also get information on the duration of the cookie and what server your data is being returned to. You then have the opportunity to accept or reject the cookie. Additionally, you can set your browser to refuse all cookies or accept only cookies returned to the originating servers. Users can generally disable the cookie feature on their browser without affecting their ability to use the site, except in some cases where cookies are used as an essential security feature necessary for transaction completion.
Embedded URLs: In order to provide maximum site utility, CSG also uses a tracking technique that uses embedded URLs to allow use of the site without cookies. Embedded URLs manifest themselves as plain text or encoded extensions to the URL that appears in the browser address or location toolbar. This technology allows limited information to follow you as you navigate the site, but is not identified to personal data and is not used beyond the session. While this increases your ability to surf the site, it does not replace the functionality or streamlining of cookies and may limit your use of many convenience features offered by the site.
Embedded Pixels: In an effort to provide users with the most relevant Web site content and marketing materials, we may also use embedded pixel technologies to help track site usage and marketing campaign responsiveness. On the Web site, these technologies are used on selected pages for the purposes of identifying unique user visits as opposed to aggregate hits. The site usage information collected by these technologies is associated with cookies and may provide data about site use by registered users of CSG’s web sites. This information is used to evaluate site content, navigability and composition as well as page response rates. When these technologies are used in emails, they provide information on when the email was opened.
CSG collects data from users for the following purposes:
As a result of your site navigation. Data may be collected to help personalize Web site content and enable navigation that is most relevant and user friendly.
As a result of creating an account on CSG’s websites and filling out forms. Data provided by you during these processes may be used to target future marketing communications that meet your needs and requirements, personalize Web site content and enable navigation that is most relevant and user friendly.
As a result of your joining a CSG community. Information collected during this process may be used to provide relevant product alerts and updates. These updates are related to product releases, prices, terms, special offers and associated marketing campaigns. This data is sent out as part of the program member signing up for the relevant program or online account.
As a result of your inquiry or request for information. Data collected as a result of your inquiry, registration for newsletters, response to marketing campaigns and other such activities may be used to respond to your inquiry, provide information requested and target future marketing communications.
As a result of your engagement in transactions or communications. Information may be collected and stored as part of the transaction history. The majority of the data collected under this category is business contact information. CSG may need to share some of this data (address, payment) with delivery services, credit card clearing houses and other similarly situated third parties that are required to accomplish the transaction.
As a result of your participation in co-sponsored events or events hosted by partners. We occasionally co-sponsor events with partners or present at partner events that provide services of potential benefit to CSG users. To help assure respect of your information, we maintain control of the data we collect or limit the use of the data by these partners.
As a result of your participation in joint sales or joint product promotions. CSG and its partners may engage in joint events or provide bundled products. Such promotions will always reference the partners involved. Both CSG and the partner(s) will have access to that information. We recommend you review the privacy policies of these partners to address your particular needs and concerns.
As a result of referral/"tell a friend" functions. If a user elects to use our referral service for informing a friend about our site, we ask them for the friend's name and email address. CSG will automatically send the friend a one-time email inviting them to visit the site. CSG uses this data for the sole purpose of sending this one-time email and tracking the success of our referral program. The friend may contact CSG at privacy@CSG.com to be removed from the referral program.
As a result of your registration for/attendance at a CSG conference or event. Those existing customers or registered CSG website users who sign up for a conference or event may be contacted prior to the event to see if any meetings, special demonstrations or other customer facilitation may be provided. This contact is in addition to any contact that may be required to confirm payment or provide logistical information and updates related to the conference. Attendees of such events may also be contacted after the event to see if any further information is required or follow up is appropriate. This information will be used only by CSG, designated partners or conference sponsors and will not be released to other third parties. To help assure respect of your data, we maintain control of the data and require that use of the data by these partners is limited to that which is expressly relevant to your profile. Please consult the supplemental privacy statement on the specific conference site for more detailed information.
As a result of your participation in interactive discussions and public forums. There may be parts of the Web site that permit you to participate in interactive discussions. Some of these are moderated; all are subject to access for technical reasons. CSG does not control the content that users post and some may serve as public discussion forums. As in any interactive forum open to many users, you should carefully consider whether you wish to submit data and should tailor any other content submitted appropriately.
As a result of your use of Outsourcing, Support or Consulting Services ("Hosted Services"). Some CSG customers may provide CSG incidental access to data about their employees, vendors, partners or customers in connection with CSG' Hosted Services. As a result of this Hosted Services relationship, CSG may access or process some of this information, but does not control the data collection or use practices related to this information. CSG merely provides the relevant hosting or application management and support services required by the engagement. CSG makes no independent use of the data outside of what is needed to provide the hosting service, applications management, and support or to complete specific actions requested by the customer. For a complete statement of our privacy practices related to hosted services, please review our hosted services policy.
To address performance and fix issues. On occasion, patches and other fixes to software, such as security patches addressing newly discovered vulnerabilities, are developed by CSG. We may communicate the availability of these patches or fixes to registered owners of software and parties who have identified themselves to us as users or developers.
As a result of legal requirements. CSG may be required to provide data to comply with legally mandated reporting, disclosure or other legal process requirements.
Establishing an online registration profile at CSG’s website allows visitors the ability to opt in (or out) of communities and provides them with control over their preferences for electronic information delivery.
Information-Sharing Choices. CSG only shares data with selected companies after providing users the ability to either opt out of or opt into the sharing. There are limitations to opting out in the case of (1) joint sale or joint events where the data goes to both CSG and the other party at the same time; (2) where the customer has requested follow up which involves CSG partners; and (3) where third parties are required to accomplish the transaction, including delivery and credit card clearing services. There may also be some cases where data is shared with third parties as a necessary function of the service, for example, posting comments to a bulletin board or posting an opportunity to an exchange, where data is available to all users. Other examples include attendance at educational or conference events where third parties and CSG partners may be involved in providing services or sponsorship of a conference, seminar, training session, or event. As we further develop our preference tools, we will endeavor to have our partners join in their use to provide the user with a more seamless and streamlined environment.
Third Party Permission-Based Lists. On occasion, CSG may use a third party permission-based list to send communications about CSG products and services. These are lists maintained by third parties whose users have consented to receive emails from other companies, such as CSG. We do not have access to the names and contact information on these lists; the third party that has the direct relationship with these users maintains the list and the opt-outs, removes, and unsubscribes. We require the list owners to identify themselves as the mailers of the email and to provide appropriate opt-out mechanisms. If you wish to be removed from a third-party list, you should direct your opt-out request to the list owner, not to CSG. Nevertheless, if you have trouble opting out, or if you wish to make us aware of any issues related to a third-party mailing, you may contact us directly at privacy@CSG.com. When third-party mailings are sent with a CSG reply address, CSG also will provide a notice with information about how to opt-out of future CSG marketing communications.
Please contact us at privacy@CSG.com if you believe you have mistakenly received information after opting out or if you would like to opt out of receiving information and have been unable to use the opt-out mechanisms provided.
CSG may use some third parties to administer a limited set of CSG advertisements on its Web sites. No data is provided to the advertisers as part of this process, but aggregate profile information, such as user community, may be used in the selection of advertising to make sure that it has relevance to the user. On some banner ads, an embedded pixel may be present, and while it does not associate with a cookie or other personal profile information, it may return session connection information that allows advertisers to better determine how many individual users have clicked on the ad banner.
CSG is concerned with the security of the data we have collected and has in place reasonable measures to prevent unauthorized access to that information. These measures include policies, procedures, and technical elements relating to data access controls. In addition, CSG uses standard security protocols and mechanisms to exchange the transmission of sensitive data such as credit card details.
In the event that individual personal data is acquired, or is reasonably believed to have been acquired, by an unauthorized person and applicable law requires notification, CSG will notify the affected individual of the breach by email or fax or, if CSG is unable to contact the individual by email or fax, then by U.S. mail. Notice will be given promptly, consistent with the legitimate needs of law enforcement and any measures necessary for CSG or law enforcement to determine the scope of the breach and to assure or restore the integrity of the data system. CSG may delay notification if CSG or a law enforcement agency determines that the notification will impede a criminal investigation, unless and until CSG or the agency determines that notification will not compromise the investigation.
Should you believe your data has been used in a way that is not consistent with this policy or your stated preferences, or should you have further questions related to this policy, please contact the Vice President of Marketing by email at privacy@CSG.com. Written inquiries may be addressed to Vice President of Marketing, CSG, Inc, 5000 148th Ave NE, Redmond, WA 98052, USA.
Under California Civil Code Section 1798.83 (also known as S.B. 27), if you are a California resident and your business relationship with CSG is primarily for personal, family, or household purposes, you may request certain data regarding CSG's disclosure, if any, of data to third parties for the third-parties' direct marketing purposes. To make a request, please send an email message to privacy@CSG.com with "Request for California Privacy Information" in the subject line; you may make such a request up to once per calendar year. If applicable, we will provide you, by email, a list of the categories of data disclosed to third parties for their direct marketing purposes during the immediately preceding calendar year, along with the third parties' names and addresses. Please note that not all data sharing is covered by S.B. 27's requirements.
If we are going to use your data in a manner different from that stated at the time of collection, we will notify you via email. You will have a choice as to whether or not we use your data in this different manner. In addition, if we make any material changes in our privacy practices that do not affect user data already stored in our database, we will notify you by email or post a prominent notice on this Web site notifying users of the change. In some cases where we post the notice we will also email users who have opted to receive communications from us, notifying them of the changes in our privacy practices.
We may update this policy from time to time to describe how new site features affect our use of your data and to let you know of new control and preference features that we provide you.
CSG' corporate headquarters are located at:
5000 148th Ave NE
Redmond, WA 98052
Date: January 22, 2007
Last Revised: October 15, 2009
We appreciate your comments on CSG' privacy practices: firstname.lastname@example.org
© COPYRIGHT 2009-2013 – CSG Inc. All rights reserved.